• Bistro Loft Collection
    Area Rugs
• Bistro Luxe Collection
    Area Rugs
• Chelsea Collection
    Area Rugs
• Cirque Collection
    Round Area Rugs
• Festival Collection
    Area Rugs
• Jubilee Collection
    Surfboard Area Rugs
• Jubilee Collection
    Shag Area Rugs
• Throw Rugs from
    Prairie Rugs
• Elementz Collection
    Area Rugs
• Gift Certificates

Awesome Area Rugs General FAQS

What do I pay for shipping?

• Zero! Awesome Area Rugs pays standard shipping for any purchase over $30 to the lower continental U.S.  If purchase is less than $30, there will be a shipping and handling charge of $8.50.

How is my order shipped?

• Standard shipping typically takes 2 – 5 business days from our warehouse or the manufacturer with another 3 – 7 business days in transit to you. Please remember that we try to under promise and over deliver so it could be much faster. We will try to provide tracking information to you when possible. We ship your purchase via standard “ground service.” Depending upon the size of the items in your purchase, we will use either UPS, Fed-Ex ground, USPS or in the case of larger items a freight company.
• Larger items requiring shipment by a freight company will be shipped “Curbside Delivery Only.” We do this in order to keep the freight cost to an absolute minimum so we can keep our prices as low as possible. If you need a higher level of service, please email us or call 1-888-288-4523.

How do I pay for my order?

• Most of our customers pay by credit card and we accept Visa, MasterCard, American Express, Discover or PayPal through our secure server.

Can I pay with a check?

• Absolutely. This is one of the options available in our shopping cart.  Just send us a certified check, cashiers check or money order for the amount given in your order and we will attempt to process your order the same day.  We also accept personal checks, however, this will delay your order as we must wait the 10-14 days for your check to clear before we can start to process your order.  Please enter your order number on the check or accompanying letter.  The check should be made payable to Awesome Sleep, Inc. and mailed to:
       Awesome Area Rugs
       c/o Awesome Sleep, Inc.
       2087 State Route 48
       Fulton, NY 13069

How do I know that my order has been received and that it is correct?

• We will confirm your order by email within moments after you place your order. Please carefully check that all of the information on the order is correct including the shipping address, phone number, products ordered, quantities, and sizes of all items. If there are any errors, please notify us immediately by email or call us at 1-888-288-4523!

If I order more than one item, will they all arrive at the same time?

• Probably, but not necessarily. We ship from a number of different warehouses and factories throughout the U.S. including our own. Some of our products are made up of multiple components that come from different shipping points. We do make every effort to keep this to a minimum when possible. Please email us if you have any questions or concerns about this or any of our policies.

Will you ever have back-orders?

• Although most of our products are shipped quickly sometimes an item you order may be temporarily out of stock. If it is, we will notify you via email. We will let you know when the item is expected to be back in stock. We will also provide the option of cancelling your order or allowing us to ship it when it is back in stock. You make the decision.

Can I return my purchase?

• We are confident that you will be pleased with your purchase. If you are not satisfied, you may return it for a refund within 15 days of the receipt of your order. All returns must be authorized by us prior to shipping. To read a detailed section on how the return process works, please see Return Policy details.

What happens if my product is damaged during shipment?

• Our products are packaged in such a manner that they will arrive at your home in almost all cases without damage. In rare occasions, shipping damage may occur. If your order arrives damaged, please accept the order and make a detailed notation on the freight bill that there was damage. Have the delivery person also sign verifying the damage. Please then email or call us so that we can make arrangements to ship a replacement. Please see Shipping Policy details.

Do I pay sales tax on my purchase?

• As a New York State licensed business, we must add applicable sales tax to your order if you are located in the State of New York. If you live outside of New York State, you are responsible for complying with any applicable sales taxes in the state in which you live
  
  Disclaimer-
  Awesome Sleep, Inc. reserves the right to correct any error, inaccuracy or omission or to change or update the Content without prior notice to you. Further, Awesome Sleep, Inc. reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and/or your credit card has been charged. If your credit card has been charged for the purchase and your order is canceled, Awesome Sleep, Inc. shall promptly issue a credit to your credit card.

If you have any questions or comments about our policies, please contact us and Awesome Area Rugs will respond promptly.